Frequently Asked Questions

I can't login to MyEmprint or eForms

Contact Emprint Support at 800-211-8335 or complete the Get Support form to reset your credentials or confirm authorization.

Why can't I see patient data when I open the EmClient Software?

You may not have the appropriate permissions to view patient data.

For Emprint to verify your permissions please contact Emprint Support at 800-211-8335 or complete the Get Support form.

Permission to view patient data is granted by your HIM Director.

When trying to open the Emprint software I get an error message regarding my SSO-Gen and the software will not open.

Your user ID may not have been added or have been removed from the SSO security group maintained by your local IT Department. Contact your local IT Department to request your name be added to the SSO security Group. If you are already a group member, please complete the Get Support form and an Emprint Support Technician will address your issue.

 

I have worked with Emprint for a decade, and every point of contact has been exceptional. They are my “right arm” in getting quality collateral created quickly. Their standard answer to any question is “Yes,” and that makes me confident that they will go above and beyond to get things done right. They also have creative solutions to challenges – whether logistically, technically or artistically. Emprint is our partner in every sense of the word.
Susan Prather Senior Manager, Marketing Community Health Systems

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